Delivery takes place within 4–7 business days from the moment payment is received. Delivery timelines may vary depending on your location within South Africa.

We deliver nationwide across South Africa.

A standard delivery fee of R95.00 per order applies, regardless of location.

Someone must be present at the delivery address to receive the order. If no one is available to accept the delivery, any additional costs incurred (including re-delivery fees or courier return fees) will be for the client’s account.

Please ensure that your delivery address and contact details are correct. Delays or failed deliveries caused by incorrect information will be at the client’s cost.

Orders are processed once payment reflects in our account. Processing may take 1 business day before dispatch.

While we aim to meet all delivery timelines, unforeseen circumstances such as extreme weather, strikes, or courier delays may affect delivery times. We will communicate any known delays.

Returns are accepted within 7 days of receiving the product only if:  

- The product arrives damaged, or  

- The product is not up to a reasonable standard or does not match the description provided.

Returns will not be accepted for:  

- Change of mind  

- Incorrect storage or handling by the customer  

- Products that have been opened, used, or tampered with  

- Damage caused after delivery

To request a return:  

- Notify us within 7 days  

- Provide clear photos of the damage or issue  

- Include your order number and contact details  

Once approved, we will arrange collection or provide instructions for returning the product.

Depending on the assessment, you may receive:  

- A replacement product, or  

- A refund for the item  

Refunds are processed within 7–10 business days after the returned product is received and inspected.

If the product is confirmed to be faulty or below standard, return courier fees will be covered by us.  

If the product is not found to be faulty, courier fees will be for the client’s account.

Orders may be cancelled before dispatch. Once dispatched, the order cannot be cancelled and will follow the standard returns process.

If the order has already been shipped, delivery and return courier fees will be for the client’s account unless the product is defective.

We take pride in delivering high-quality products. All items are inspected before packaging. If you believe your product does not meet reasonable standards, please contact us immediately so we can resolve the issue promptly.

For delivery or return queries, please contact us:  

Email:  info@kleinkaroobiltong.com