Klein Karoo Biltong (“we”, “our”, “us”) is committed to protecting the privacy of all visitors, customers, and partners who interact with our website. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Promotion of Access to Information Act, 2 of 2000 (PAIA).

Effective Date: 24/11/2025

Company: Klein Karoo Biltong

We may collect the following categories of personal information:

• Identity information: name, surname, company details.

• Contact information: email address, phone number, physical or postal address.

• Transactional information: purchase history, payment details (processed securely via third‑party providers).

• Website usage data: IP address, browser type, cookies, and analytics data.

Personal information is collected and processed for the following purposes:

• To provide products and services.

• To manage customer accounts and transactions.

• To comply with legal and regulatory obligations.

• To improve website functionality and user experience.

• To send marketing communications (only with consent).

We process personal information only when:

• You have given consent.

• It is necessary to perform a contract with you.

• It is required to comply with legal obligations.

• It is in our legitimate interests, balanced against your rights.

We do not sell or rent personal information. Information may be shared with:

• Service providers (e.g., payment processors, IT support).

• Regulators or authorities when required by law.

• Auditors or compliance bodies for verification purposes.

Personal information will be retained only for as long as necessary to fulfil the purposes outlined above or as required by law.

We implement appropriate technical and organizational measures to protect personal information, including:

• Secure servers and encrypted connections.

• Access controls and audit trails.

• Regular compliance reviews.

You have the right to:

• Access your personal information.

• Request correction or deletion of inaccurate data.

• Object to processing for direct marketing.

• Withdraw consent at any time.

In terms of the PAIA Act, you may request access to records held by Klein Karoo Biltong. Requests must be submitted in writing to our Information Officer and will be processed in accordance with PAIA requirements.

Information Officer:

• Name: Morne

• Email: ____________________

Our website uses cookies to enhance functionality and analyze usage. You may disable cookies in your browser settings, but this may affect website performance.

We may update this Privacy Policy from time to time. Updates will be published on our website with the effective date clearly indicated.

For any queries regarding this Privacy Policy, POPIA rights, or PAIA requests, please contact:

Klein Karoo Biltong

Email: ________________

Phone: _______________

Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

Company: Klein Karoo Biltong

Effective Date: 24/11/2025

1. Introduction:

This manual is published in accordance with Section 51 of PAIA. It describes the records held by Klein Karoo Biltong and explains how requests for access to information may be made.

2. Contact Details of the Information Officer

Information Officer: Morne

• Phone: ______________

• Email: _______________

3. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) publishes a guide to assist individuals in exercising their rights under PAIA.

• Website: www.sahrc.org.za

• Telephone: +27 (0)11 877 3600

4. Categories of Records Held by Klein Karoo Biltong

4.1 Records Available Without Request

• Company website content (advertising, FAQs, product information).

• Public marketing materials.

4.2 Records Available on Request (Subject to POPIA and PAIA)

• Company records: incorporation documents, director details.

• Operational records: contracts, compliance documentation.

• Personnel records: employee agreements, training records.

• Customer records: purchase history, invoices, correspondence.

5. Records Required by Law

Klein Karoo Biltong maintains records required under:

• Companies Act, 71 of 2008

• Income Tax Act, 58 of 1962

• Value Added Tax Act, 89 of 1991

• Protection of Personal Information Act, 4 of 2013 (POPIA)

• Other applicable legislation

6. Request Procedures

• Requests must be made in writing using Form C (available from the SAHRC or Department of Justice).

• Requests must include:

• Full name and contact details of requester.

• Description of the record requested.

• Form of access required.

• Applicable fees must be paid before access is granted.

7. Grounds for Refusal

Access to records may be refused if:

• Disclosure would violate privacy rights under POPIA.

• Records contain confidential commercial information.

• Disclosure would endanger safety or security.

• Disclosure is prohibited by law.

8. Availability of the Manual

This manual is available:

• On request from the Information Officer.

• On the company website: https://www.kleinkaroobiltong.com/

9. Updates to the Manual

This manual will be reviewed and updated as required by law. The latest version will always be available on our website